SupportMate – Privacy Policy
Welcome to SupportMate. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, website, or contact us for support-related assistance.
1. Information We Collect
SupportMate collects the minimum information required to provide our services safely and effectively:
- Personal Information: Name, email address, phone number, city, and preferences regarding services.
- Communication Data: Messages, forms, inquiries, or feedback submitted by you.
- Usage Information: Pages visited, time spent, clicks, device information, and browser type.
- Booking & Scheduling Data: Service date, type of support, expectations, and location details.
2. How We Use Your Information
Your information is used to deliver a smooth, secure, and personalized experience:
- To confirm bookings and provide the services you request
- To communicate important updates, reminders, or service-related details
- To enhance user experience and improve service quality
- To maintain safety and platform integrity
- To comply with legal obligations, if required
3. How We Protect Your Data
We implement strong security practices to ensure your data remains protected. SupportMate uses secure servers, SSL encryption, restricted access control, and continuous monitoring to prevent unauthorised access. We do not sell, share, or trade your personal information with any third-party for marketing purposes.
4. Cookies & Tracking Technologies
SupportMate uses cookies to improve performance and enhance your browsing experience. Cookies help us:
- Recognize returning users
- Load pages faster
- Analyze how visitors interact with the website
You can disable cookies anytime in your browser settings.
5. Data Sharing & Third Parties
We may share limited information only under the following conditions:
- Service Providers: For booking, communication, or payment processing (if used).
- Legal Requirements: If required by law, court, or government authority.
- Safety & Security: To prevent fraud, abuse, or harmful activities.
SupportMate does not engage in selling personal data for advertisements or marketing.
6. User Rights & Choices
You have full control over your data. You can request to:
- Access the data we store about you
- Update or correct your information
- Delete your stored data
- Withdraw consent from communication
To request any of the above actions, email us at support@supportmate.in.
7. Children's Privacy
SupportMate services are not intended for users under the age of 18. We do not knowingly collect information from minors. If you believe a minor has submitted data, contact us immediately.
8. Policy Updates
We may update this Privacy Policy occasionally to reflect improvements, new features, or legal compliance. Updated versions will be posted on this page with a revised date.
9. Contact Us
For questions or concerns about this Privacy Policy, reach us at:
- Website: https://supportmate.in
- Email: info@supportmate.in
- Location: India
© 2025 SupportMate. All Rights Reserved.
