Refund & Cancellation Policy
At SupportMate, we aim to provide a smooth and reliable experience for every client. To maintain fairness for both clients and companions, the following refund and cancellation rules apply.
1. Same-Day Bookings
If your booking is scheduled today, you may cancel
up to 3 hours before the meeting time for a 75% refund.
Cancellation within 3 hours of the booking time is non-refundable.
2. Next-Day Bookings
If your booking is scheduled for tomorrow, you must cancel
anytime today to receive a 75% refund.
If cancelled on the day of the meeting, the booking becomes non-refundable.
3. Bookings 2–5 Days Ahead
For bookings scheduled 2 to 5 days from today, cancellation must be made
at least 24 hours (1 day) before the meeting to receive a 75% refund.
Cancellation within 24 hours is non-refundable.
4. Bookings 6+ Days Ahead
For bookings scheduled more than 5 days ahead, you may cancel
up to 48 hours (2 days) before the meeting for a 75% refund.
Cancellation within 48 hours is non-refundable.
5. No-Show Policy
If the client does not appear within 20 minutes at the meeting point, the booking is marked as a no-show and is not eligible for any refund.
6. Companion Cancellations
If the companion cancels, you get a 100% refund and 20% off your next booking.
7. Refund Processing Time
Approved refunds will be processed within 5–7 business days to the original payment method.
8. Non-Refundable Situations
Refunds will not be issued for:
- Violation of SupportMate’s Strict Non-Sexual Policy
- Misconduct, harassment, or inappropriate behavior
- Requests involving romantic or illegal activities
- Providing fake or misleading information
9. Contact Us
If you need help with a refund or cancellation, contact us:
📩 Email: info@supportmate.in
📞 Customer Support (10 AM – 6 PM)
